TERMS AND CONDITIONS

Terms and conditions apply to www.annaandlouis.com (the “Website”) which is operated by Anna&Louis Boutique, a company registered in England with registered number 10073024 and registered office at 49 Hedgemead Avenue, Abingdon, Oxfordshire OX14 2NW.

Anna&Louis Boutique sells online Spanish Baby and Children’s clothes.

For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to Anna&Louis Boutique.

By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.

PAYMENTS

Payment and credit cards acceptedALL payments are managed, checked and SECURED via PayPal or ELAVON. If there is a problem with your payment, we reserve the right to hold or cancel your order before contacting you regarding the matter.

CREDIT CARD with ELAVON

Anna&Louis Boutique’s payment is powered by ELAVON in order to guarantee a secure shopping experience. The data is entered in a secure page and transmitted SSL-encrypted.

Anna&Louis Boutique sells only clothes and complements. It does not sell Elavon prohibited goods and services.

PAYPAL

You can also use PAYPAL system for payments. PayPal uses the 3.0 Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level commercially available. It is secure and will use your card details for the purposes of the transaction only. PayPal will not hold your data, unless you are already a PayPal customer. None of your data will transit through or be kept on the Anna & Louis website.
Please see PayPal security for more information. In the unlikely event that a third party accesses your data while you are ordering from the Anna & Louis website, we cannot be held liable for any loss you may suffer. Please be aware that PayPal conducts fraud checks in relation to each transaction.

Legal information:

Anna&Louis Boutique
49 Hedgemead Avenue
Abingdon
Oxfordshire OX14 2NW
United Kingdom
GB 239 3537 87

DELIVERY AND RETURN

Delivery

Stock permitting, all orders are dispatched the same day it is placed, Monday-Friday. If for any reason any item is out of stock we will contact you as soon as possible.
All deliveries will require a signature.

Shipping cost

Will be calculated at the end based on the buyer’s location.

  • Under Distance Selling Regulations, you have the right to cancel your order at any time before the delivery of the goods or within 14 business days of delivery.
  • Order in Uk takes 1 to 3 working dates.
  • Order from EU takes 5 working days
  • Order to the rest of the world normally takes 7 working days.

Returns

We hope that you will love the items you buy from Anna & Louis. However, if for any reason you wish to return an item, you can do so within 14 days of delivery and we will aim to refund the cost of the returned goods within 5 business days of receipt by Anna & Louis
We don’t operate an exchange policy so, if you wish to exchange an item, please simply return it to us and place a new order for the replacement item.
Original delivery charges will not be refunded for returned items. Where an order qualified for free UK delivery, our delivery charge will be deducted from the amount refunded unless the remaining amount of the order, after the refund, remains above £75.
Returned items must be as new, in the original packaging and with any tags still attached. We will not be able to refund any items that we believe have been worn or are not faulty.
To return an item, please email hello@annaandlouis.com stating which items you are returning and fill in the returns form that is enclosed with your order. We regret that we will not be able to accept returns where this form has not been completed and enclosed, and in this scenario the items may be returned to you without refund. Please also note that you remain legally responsible for the goods until they are safely received by Anna & Louis.

Faulty items

In the unfortunate circumstances where an item is wrongly delivered, has a manufacturing fault or is damaged during delivery, we will refund your order. Please note that you will still need to follow our returns process and we will need to be sure that the goods have not been damaged after delivery or otherwise misused. Contact us: hello@annaandlouis.com, Anna & Louis PO Box 71516, LONDON Se10 1DJ

PRIVACY POLICY

Privacy Notice

This privacy notice discloses the privacy practices for annaandlouis.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site and we only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline by https. We DO NOT COLLECT sensitive information (such as credit card data).

If you feel that we are not abiding by this privacy policy, you can contact us:

hello@annaandlouis.com, 49 HEDGEMEAD AVE, ABINGDON. OX14 2NW. UNITED KINGDOM. +44 7738 967684


Cookies policy at https://annaandlouis.com/cookies-policy/